Contact Us

By Email

If you have a question or comment, please click on the category below to drop us a line. We'll get back to you within 2 business days.

By Phone Customer Service:
(24 hours a day)

AE Credit Card Customer Service:
(8a.m. - 11p.m. Mon - Sat) (9a.m. - 9p.m. Sun)

AEREWARDS Customer Service
(English 24 hours a day) (Spanish & French 8a.m. - midnight EST)

By Mail

AE Customer Service
77 Hot Metal St
Pittsburgh, PA 15203

American Eagle Outfitters Canada
Customer Relations
450 Courtneypark Drive West
Mississauga, Ontario
L5W 1Y6

Note for customers in the province of Ontario: For any comments, questions and suggestions about the provision of our goods or services to people with disabilities, under the Accessibility for Ontarians with Disabilities Act ("AODA"), please contact us through the Customer Relations Line at: 1-888-232-4535 or by clicking "AE Stores" to the left, under the "By Email" section. If the feedback received is in the nature of a complaint, and you have provided contact information to allow us to respond to you, American Eagle Outfitters and aerie will respond to your concerns within 30 days of receipt, in a manner that considers any disabilities that you have identified.

To view our General Notice of Compliance under the AODA, please go to Legal Policies.

AE Credit Card & Quick Credit
P.O. Box 530942
Atlanta GA, 30353-0942

AE Visa Card
P.O. Box 960013
Orlando, FL 32896-0013