Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.Representatives are available 7 days a week from 8am - 9pm EST
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535.Phone number will be answered in English
For customers in United Kingdom:
Call us at 0845 3088 777Representatives are available from 12pm -12am GMT
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
To check the balance of your AE and/or Aerie Gift Card or E-Gift Card call 1.877.274.3004, 24 hours a day, 7 days a week.
You may purchase an AE and Aerie Gift Cards in our AE and/or Aerie stores, online, or by calling 1.888.232.4535. All AE and Aerie Gift Cards are available in U.S. dollar denominations from $5 to $500.
You may use your AE or Aerie Gift Card(s) towards any purchases online or in any AE, AEO Factory Store and/or Aerie store. To use online, please enter the pin number that appears on the back of your Gift Card. If your purchase exceeds the balance of the Gift Card, you can pay for the rest of the purchase with your credit card. Currently, you may redeem up to three Gift Cards at a time when placing an order online. If wanting to redeem more than three Gift Cards for an order, please call 1-888-232-4535 and a representative will assist you. Our customer service department at 1.888.232.4535 can also assist with redeeming older AE Gift Cards that do not have pin numbers.
Gift cards will only be accepted as payment for purchases in US Dollars. All Gift Card orders will be processed at face value in U.S. funds. When you check the balance on a Gift Card that was bought online or in any of our stores, the remaining amount on the gift card will appear in U.S. dollars. When you redeem a Gift Card in AE store in Canada, the currency conversion will be performed automatically at the register.