Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.Representatives are available 7 days a week from 8am - 9pm EST
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535.Phone number will be answered in English
For customers in United Kingdom:
Call us at 0845 3088 777Representatives are available from 12pm -12am GMT
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
You may purchase an AE or Aerie Gift Card online in denominations from $5 to $500. Shipping for Gift Cards purchased online and sent to international addresses without any other merchandise is US $25. Shipping fees for a Gift Card will not be applied when including it in a purchase of AE, AEO Factory Store or Aerie products. Instead, you will only be charged the shipping fees that apply to the merchandise total.
You may use your AE or Aerie Gift Card toward any purchase online. Just enter the number that appears on the back of your Gift Card. If your purchase exceeds the balance of the Gift Card, you can pay for the rest of the purchase with your credit card. Our customer service department at 1.888.232.4535 can also assist with redeeming older AE Gift Cards that do not have pin numbers.
Gift cards will only be accepted as payment for online purchases in US Dollars. All Gift Card orders will be processed at face value in U.S. funds. When you check the balance on a gift card that was bought online or in an AE, AEO Factory Store and/or Aerie store, the remaining amount on the gift card will appear in U.S. dollars.