Frequently Asked Questions

How long have you been committed to Corporate Responsibility?
AEO, Inc. has been committed to being a responsible company for years. This is our first comprehensive report documenting the details of human rights in our supply chain, sustainability and environmental initiatives, our workplace culture, and our philanthropic efforts.

I want to work for American Eagle Outfitters, Inc. How do I apply?
American Eagle Outfitters, Inc. strives to be an employer of choice - a place where people are excited to come to work because they believe in what we do, enjoy working with each other, and have fun doing it. Visit www.liveyourlifeloveyourjob.com to learn more and browse current employment opportunities.

How can I get involved and help you build a Better World?
There are many ways to help build a Better World. Here are a few examples:

  • Pay attention to the clothes you buy, including information about the people who helped make them. If you can't find information from a company, ask questions.
  • Pay attention to the products you use, and how you dispose of them. Reduce, reuse and recycle whenever possible!
  • Mind your energy consumption-car pooling, biking and turning out lights when not in use are easy ways to start.
  • Look for volunteer opportunities in your community and beyond.
  • Explore the AE Better World website to learn more about AEO, Inc.'s efforts and the organizations we participate in and support around the world.
  • Follow AEO on Facebook and Twitter!

Do you use sweatshops?
American Eagle Outfitters, Inc. is committed to ensuring that the people who make our clothes are treated with dignity and respect. For more information on how we're working to promote good working conditions in apparel factories around the world, please click here.

Do you use child labor?
American Eagle Outfitters, Inc. has a zero tolerance policy when it comes to child labor and sweatshops. Any factory that is found to be in violation of this principle must adhere to our strict remediation policy or face termination of our business relationship. For more details, visit our Code of Ethics and Vendor Code of Conduct.

What do you do if you find a child working in one of your factories?
If a child is found in a factory producing for American Eagle Outfitters, Inc., our first priority is to take action that serves the best interests of that child. We require that the child be immediately removed from the workplace and that the supplier pay for the child's continued schooling, as well as an ongoing salary. Once the child has reached legal working age, the factory is also required to provide him or her with employment, if desired. This child labor policy was informed by "best practice" guidelines outlined by well-regarded civil society organizations, trade unions, and multi-stakeholder organizations in the apparel industry. For more information about our efforts to improve factory working conditions, click here.

How many factories does American Eagle Outfitters, Inc. work with and in what countries around the world, etc.?
American Eagle Outfitters, Inc. works with approximately 330 factories in more than 20 countries around the world. We strive to seek out apparel suppliers who share our commitment to worker safety and well-being and will work to meet or exceed national and international labor standards.

Why aren't American Eagle Outfitters, Inc. products made in America?
As a global company, we work with manufacturers worldwide, including in the United States, to make our products. We also partner with a number of organizations overseas to run our franchise stores. We have stores in Canada, the Middle East, Hong Kong, China, Russia, and plans to expand to Israel and Japan, among others.

How do you know the workers in the factories that make your products are being treated humanely?
American Eagle Outfitters, Inc. has a Vendor Code of Conduct, which is based on universally accepted human rights principles and sets forth our expectations for suppliers, who must agree to comply before we do business with them. The Code must be posted in every factory that manufactures our clothes in the local language of the workers.
AEO, Inc. also has a dedicated team of people, and a comprehensive factory inspection, remediation, and training program focused on improving working conditions in the global apparel supply chain. To read more about efforts to improve global factory working conditions, click here.

Does American Eagle Outfitters, Inc. use sandblasting on its jeans?
Our AE, Aerie, and 77kids brands are no longer developing new styles with sandblasting. By Spring 2012, we will no longer have any sandblasted styles on our store shelves. For more information, please click here.

How is American Eagle Outfitters, Inc. trying to reduce its carbon footprint and support the environment?
American Eagle Outfitters, Inc. is committed to developing better business practices to promote a cleaner and healthier planet. Although we are still in the early stages of implementing our environmental strategy, we are encouraged by progress from our initial efforts and continue to explore additional ways to reduce our environmental footprint. For additional details on our environmental program, click here.

Can the shopping bags in American Eagle Outfitters, Inc. stores be recycled?
The vast majority of paper shopping bags used in our American Eagle Outfitters, Aerie and 77kids stores are made from 100% post-consumer recycled material and are recyclable. In addition, most American Eagle Outfitters and 77kids gift and shoe boxes are made from 100% post consumer recycled material. Our Aerie gift and shoe boxes currently contain about 30% recycled content. AEO Factory stores use plastic shopping bags that contain 60% recycled material and are also recyclable.

Do you sell fur products? Do you have any policies to prevent cruelty to animals?
American Eagle Outfitters, Inc. strictly prohibits the use of real animal fur and Australian mulesed wool in all of our products. We are also against the use of animal testing on our products.

Does American Eagle Outfitters use organic materials in its products?
We took our first step towards introducing environmentally-friendly products with the launch of an "Eco Shop" in our Holiday 2010 collection. Available exclusively online, the shop offered men and women's apparel made from certified organic and recycled materials. Many styles were made from organic cotton, which is grown without the use of harmful synthetic pesticides and results in fewer fossil fuel emissions than conventional cotton. Other styles were made from recycled content, which gives new life to materials that would have otherwise ended up in landfills. For more information about our Product Innovation efforts, click here.

Why doesn't American Eagle Outfitters offer non-treated denim to customers?
Denim is a cornerstone of the American Eagle Outfitters brand, and we offer a wide range of fits and washes to customers. At this point, our customers have not shown a significant interest in un-treated denim. That said, we are always evaluating new product ideas and might decide to offer some form of un-treated denim in the future.

What percentage of your employees are minorities? What programs do you have in place to ensure diversity?
We believe in an inclusive work environment that reflects our core values. Since 2006, the total percentage of non-Caucasian minorities in our company increased from 19% to 29%. Women holding Executive roles (Vice President and above) increased from 25% in 2006 to 37% in 2011. We have a Workplace Culture Training program that promotes the philosophy of identifying elements within ourselves and others that make each of us unique. For more information about diversity at AEO, Inc., please click here.

Are your products safe? Have you ever had any product recalls?
AEO, Inc. is strongly committed to the safety and well being of our customers. We require our products to meet all applicable U.S. state and federal and Canadian national laws and regulations. To ensure compliance, we maintain an extensive set of safety testing protocols for our products.
In rare cases where a safety issue has been discovered in a product that has reached our store shelves, we respond with a comprehensive recall process. We publicly maintain a list of product recalls conducted in conjunction with the Consumer Product Safety Commission (CPSC) here on our e-commerce website. For more information on how we work to ensure the safety of our products, please click here.

How do you decide what music to play in the stores and how loud it should be?
Creating a fun and dynamic shopping environment for customers and work environment for associates is among AEO's top priorities. The music in our stores is played at levels fully in compliance with industry standards. We also have a policy of turning the music down upon customer request.

How do you develop your marketing programs?
Marketing programs for each brand are developed by the company's internal department, and strive to reflect the unique brand DNA for each concept. Each aspect of a campaign, from the models to the location to the photography style is designed to showcase the product, but also to inspire customers and encourage them to express their own personal style through our brands.

How does American Eagle Outfitters, Inc. decide what non-profit organizations to support?
American Eagle Outfitters, Inc. created its overall giving philosophy based on input from customers, associates and other stakeholders. Currently, the AEO Foundation focuses on causes related to youth development and environmental conservation. Our corporate giving takes many forms, ranging from national charity partnerships, to customer engagement initiatives, major community initiatives, international giving and associate activities.

How much money does American Eagle Outfitters, Inc. donate each year?
It varies from year to year. However, the company's total annual contribution ranges in the hundreds of thousands to millions of dollars in cash and in-kind support, plus thousands of hours of volunteer time from AEO, Inc. associates worldwide.

I want to request a gift card or grant from the AEO Foundation. How do I do this?
AEO, Inc. donates a limited number of $25 gift cards to college and high school sponsored drug-free volunteer events that strive to keep teens and college students safe.
Each year, the AEO Foundation also allocates a limited number of grants to non-profit, public charities in Pittsburgh, New York City, Ottawa, Kansas, and Mississauga, Ontario with tax exempt status under Section 501(c) (3) of the Internal Revenue Code which fall within the scope of its mission. Before an organization is considered for a donation, it must fulfill several criteria. For specific information on requesting gift cards or grants from the AEO Foundation, please click here.