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Placing + Receiving Orders

Canadian addresses in urban areas will receive orders 6 to 10 business days after an order is placed. Delivery to rural addresses may take 20 to 22 business days. Because orders containing more than 16 items may be subject to special import permit fees, ae.com, aerie.com and/or aeofactorystore.com does not allow orders to Canada that contain more than 20 items. AE fragrance purchases and gift-wrapped purchases cannot be shipped to Canadian addresses.

Some items may be shipped from an AE, aerie or Factory store in the United States. Items shipping from a US store cannot be shipped to Canadian addresses.

Canadian customers placing orders with ae.com, aeofactorystore.com and/or aerie.com agree to the following:

By ordering goods from American Eagle Outfitters, I hereby authorize Russell A. Farrow Ltd. chosen by American Eagle Outfitters to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to American Eagle Outfitters, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from American Eagle Outfitters. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that American Eagle Outfitters can be reimbursed.

The above agreement does not apply to purchases made at AE stores in Canada. U.S. residents ordering goods shipped to Canada will be charged Canadian duties and taxes.