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Returns

We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to help fix the problem. If you are not satisfied you can return your purchase for a refund, but we may refuse or delay returns if fraud or abuse is suspected. You may return AE, AEO Factory Store and/or Aerie merchandise by mail. First with the invoice that came with your order, detach the top portion and keep for your records. For the portion you will be sending back with your return item(s) on the back of the form, circle the item(s) you are returning and indicate the reason for your return. Be sure to include this portion of the invoice as you pack your return item(s) securely in the original package, if possible. Attach the shipping label provided on the invoice or mail the package to:

American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067
USA

You will need to pay the shipping costs for your return when you mail your package. We do not accept C.O.D. returns. Returns sent from international addresses take up to five weeks to process after the package is mailed. The credit to your account should appear within one to two billing statements. AE stores in the United States cannot refund tax and duty costs for online orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise.

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