Return or exchange an ae.com purchase by mail
Detach the right side of the packing slip included with your order.
- On the side marked "merchandise return form," circle the item(s) you're returning. Please indicate the reason(s) for your return.
- If the address for the return is different from the one listed on the form, fill out the box labeled "different ship-to address" on the reverse side of the form.
- For returns, the original credit card will be credited or you will receive a Gift Card, depending on how the items were originally purchased.
- For exchanges, fill out the reverse side of the form.
- Pack your return securely in the original package if possible. Be sure to include the return form. Attach the shipping label provided with your original order. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items if applicable. Please mail all returns and exchanges to:
American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067
We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS, FedEx, or DHL. American Eagle Outfitters is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.