Return or exchange an AE, AEO Factory Store and/or Aerie store purchase by mail

Merchandise bought at any U.S. AE, AEO Factory Store or Aerie store can be returned or exchanged at any U.S. AE, AEO Factory Store or Aerie store. Store-bought items can be returned for merchandise credit only at the following address via a traceable carrier:

American Eagle Outfitters
Attention: Customer Service
77 Hot Metal St
Pittsburgh, PA 15203