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Returns status

Returns mailed to American Eagle Outfitters may take one to two weeks to process after you mail it. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your credit card statement. For returns on items originally purchased with an AE or Aerie Gift Card, please allow two to three weeks for processing after you mail the package to receive your new AE and/or Aerie Gift Card.

For online orders placed with cash at the store with our Store to Door program, a check will be mailed to your address and will arrive in 2-4 weeks.