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International return policy

We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to help fix the problem. If you are not satisfied you can return your purchase for a refund, but we may refuse or delay returns if fraud or abuse is suspected. You may return ae.com, aeofactorystore.com, and/or aerie.com merchandise by mail. Fill out, detach, and keep the top of the invoice that came with your order. On the back of the form, circle the item(s) you are returning and indicate the reason for your return. Be sure to include the bottom of the invoice as you pack your return securely in the original package if possible. Attach the shipping label provided on the invoice or mail the package to:

American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067

You will need to pay the shipping costs for your return when you mail your package. We do not accept C.O.D. returns. Returns sent from international addresses take up to five weeks to process after the package is mailed. The credit to your account should appear within one to two billing statements. AE, AEO Factory Store and Aerie stores in the United States cannot refund tax and duty costs for online orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise. If you paid in a currency other than US Dollars, an AE Gift Card will be issued for the refund in US stores.

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