Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.
Representatives are available 7 days a week from 8am - 9pm
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535
Phone number will be answered in English
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
Placing + Receiving Orders
Canadian addresses in urban areas will receive orders 6 to 10 business days after an order is placed. Delivery to rural addresses may take 20 to 22 business days. Because orders containing more than 16 items may be subject to special import permit fees, ae.com, aerie.com and/or aeofactorystore.com does not allow orders to Canada that contain more than 20 items. AE fragrance purchases and gift-wrapped purchases cannot be shipped to Canadian addresses.
Some items may be shipped from an AE, aerie or Factory store in the United States. Items shipping from a US store cannot be shipped to Canadian addresses.
Canadian customers placing orders with ae.com, aeofactorystore.com and/or aerie.com agree to the following:
By ordering goods from American Eagle Outfitters, I hereby authorize Russell A. Farrow Ltd. chosen by American Eagle Outfitters to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to American Eagle Outfitters, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from American Eagle Outfitters. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that American Eagle Outfitters can be reimbursed.
The above agreement does not apply to purchases made at AE stores in Canada. U.S. residents ordering goods shipped to Canada will be charged Canadian duties and taxes.