Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.Representatives are available 7 days a week from 8am - 9pm EST
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535.Phone number will be answered in English
For customers in United Kingdom:
Call us at 0845 3088 777Representatives are available from 12pm -12am GMT
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
Accepted forms of payment
When placing an order online or by phone, you may use the following payment methods: the AEO Credit Cards, AE gift card, Aerie gift card, American Express, Discover Network (including Diner's Club and China UnionPay), MasterCard, Visa, JCB and debit cards with the MasterCard or Visa logo. When using Diner's Club and China UnionPay select Discover Network as your payment type. We also accept PayPal and PayPal Credit® on ae.com and/or aerie.com. We cannot accept checks, cash, money orders or COD as payment. We only accept credit cards issued from countries where we ship. International Shoppers: Please see the International Shoppers section for additional information around payments and currency.
AE Credit Cardholders with a valid U.S. address can ship orders to international addresses. Currently, the AE Credit Card, the private-label credit card for American Eagle Outfitters, is not available for customers with an international address.