Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.Representatives are available 7 days a week from 8am - 9pm EST
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535.Phone number will be answered in English
For customers in United Kingdom:
Call us at 0845 3088 777Representatives are available from 12pm -12am GMT
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
To check the balance of your AE or Aerie E-Gift Card call 1.877.274.3004, 24 hours a day, 7 days a week.
How to Purchase
You may purchase an E-Gift Card online or by calling 1.888.232.4535. E-Gift Cards are available in U.S. dollars in denominations from $5 to $500.
- You can buy multiple E-Gift Cards plus merchandise in the same order.
- You will be prompted to enter the recipients email address and/or phone number.
- You have the option to customize your E-Gift Card with a Video, Photo or eGreeting, along with your personal note.
- After you complete the checkout process, we will deliver your E-Gift Card to your recipient's email address and/or phone number.
How to Redeem Your E-Gift Card:
E-Gift Cards may be used to purchase any merchandise online at ae.com, aeofactorystore.com and aerie.com. E-Gift Cards may be redeemed at any AE, AEO Factory Store and/or Aerie store, or by calling 1.888.232.4535. The E-Gift Card cannot be used to purchase AE or Aerie gift cards, applied as payment towards the AE Credit Card, or redeemed for cash, unless otherwise required by law.
- To redeem online at ae.com, aeofactorystore.com and/or aerie.com during checkout enter your E-Gift Card number and pin number on the payment page of the checkout process.
- Up to three gift cards may be redeemed online per order.
- All ae.com, aeofactorystore.com and/or aerie.com orders using E-Gift Cards at checkout will be processed in U.S. funds.
- If your purchase exceeds the balance of the Gift Card, you can pay for the rest of the purchase with your credit card.
- To redeem at any AE, AEO Factory Store and/or Aerie store, print out your E-Gift Card email and give it to the store associate. Any remaining balance will remain with your E-Gift Card number.
Lost or Undelivered Virtual Gift Cards
- We are not responsible for lost or stolen E-Gift Cards.
- For undelivered E-Gift Cards, please contact a customer service representative at 1.888.232.4535.