Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.
Representatives are available 7 days a week from 8am - 9pm
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535
Phone number will be answered in English
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
If the product you are searching for is not currently listed online, it may not be available through ae.com at this time. Please call 1.888.232.4535, 24 hours a day, 7 days a week, to find out if the item you are looking for is on back order. We do not keep inventory to re-supply our previously featured, sold-out stock. When shopping, the sizes and color currently available for each item will be listed in the drop-down menus for you to select and add to your shopping bag.
By placing an item in your shopping bag, the item is not reserved. Items are reserved after the checkout process is completed. This may result in an unavailable item being listed as available. We will send you an e-mail if this happens to your order.
If an item is listed as back-ordered, the item is currently not available for shipping but will ship as soon as it becomes available. You will not be charged for the item until it ships. If the item ships separately from the original order, you will not be charged for shipping a second time.
Some items may be shipped from an AE, aerie or Factory store in the United States. Items shipping from a store can only be delivered to street addresses in the continental United States.
You have the option of canceling a back-ordered item any time before it ships. Please call 1.888.232.4535, 24 hours a day, 7 days a week, and a representative will be happy to help you.