Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.Representatives are available 7 days a week from 8am - 9pm EST
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535.Phone number will be answered in English
For customers in United Kingdom:
Call us at 0845 3088 777Representatives are available from 12pm -12am GMT
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
Canadian Return Policy
We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to help fix the problem. If you are not satisfied you can return your purchase for a refund or exchange, but we may refuse or delay returns if fraud or abuse is suspected.
Shipping is not refunded.You may return your online purchase to any Canadian AE,AEO Factory Store and/or Aerie store.Please bring your invoice with you to assist in processing a refund of tax and duty.
2 EASY WAYS TO RETURN:
1) Return To A Store (It's Free!)
Whether you bought your items online, by phone or in any of our stores you can return or exchange them at any AEO, Aerie or AEO Factory store in Canada.(Find A Store)
2) Ship Your items Back
- Put the items you’re returning in the original package if possible
- Indicate the item(s) you are returning and the reason for your return on your invoice
- Choose a mail carrier, pay for postage, and send it to the address below
American Eagle Outfitters
c/o Russell A. Farrow Limited
6220 Westar Drive
LaSalle, Ontario, Canada N9J 0B5
You must pay the nonrefundable shipping costs for your return. Returns sent from rural Canadian addresses may take up to 5 weeks to process after the package is mailed.
By processing your return through Russell A. Farrow, you agree to the following:American Eagle Outfitters is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from American Eagle Outfitters, I hereby authorize Russell A. Farrow Ltd., an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to American Eagle Outfitters, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from American Eagle Outfitters. Further, I also authorize Russell A. Farrow Ltd. to forward any refund issued by the CBSA in my name, so that American Eagle Outfitters can be reimbursed.