Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535
Phone number will be answered in English
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
Returns mailed to American Eagle Outfitters may take one to two weeks to process after you mail it. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your credit card statement. For returns on items originally purchased with an AE or Aerie Gift Card, please allow two to three weeks for processing after you mail the package to receive your new AE and/or Aerie Gift Card.
For online orders placed with cash at the store with our Store to Door program, a check will be mailed to your address and will arrive in 2-4 weeks.