|$50 OR MORE||FREE||$15||$20||Varies✝|
*Excludes clearance products.
**Automatic free shipping valid for orders of $50 USD or more. Standard carrier rates apply to all other orders.
✝Shipping costs determined by size and weight of package.
Whether you bought your items online, by phone or in any of our stores, you can return or exchange them at any AEO, Aerie or AEO Factory store in the United States and Canada.
If you received items by mail, it's easy to send them back! Print a label from the Track Order page, then take it to the post office to ship it.
Need more info? Check out our Full Return Policy.
Find the looks you love & we'll hold them for you at your favorite AEO or Aerie Store, no payment needed. Here's how it works:
Find an item and Reserve In Store to get started. Reserve up to 5 items per day then look for an email or text confirmation. As long as the store is open, we'll get back to you within an hour.
Stop in and try on your reserved items. We'll hold them until the store closes the next day.
Simple as that.
In what stores can I use Reserve, Try & Buy?
Reserve, Try & Buy is now available in all US and Canadian AEO & Aerie stores.
How long will my reserved items be held in store?
Once we let you know your order is reserved, we'll hold the items at your favourite store until the end of the next business day.
How many items can I reserve?
You may hold a total of 5 items per day/per store. Note: We'll send you a separate message for each reserved item.
What price will I pay for the item I reserved?
You will pay the lowest in-store price for the item. Online only discount codes will not apply.
Where do I pick up my order?
Once we let you know your order is reserved, just walk into your selected store and tell an associate you reserved an item.
Is everything available online also available in stores?
Unfortunately not. Online exclusives, extended sizes and other select styles aren't available for in-store pickup.
How can I check the status of my order?
You've got a few options! Visit the Track order page at AE.com and enter the order number or check your email for all the updates.
Why don't I see Reserve, Try & Buy in the App?
Download the latest version of the AEO App.