UK return policy

If you are not completely happy with a store purchase you can return it to our returns department. You will need a receipt or proof of purchase. Returns will be refunded in the manner in which the original purchase was made. Cash purchases will be refunded in Pounds Sterling. If there appears to be fraud or abuse we may not accept your return. We do not process exchanges for UK customers.

This policy does not effect any statuory rights that you may have against us.


You can return items by mail.

  • Put the items your're returning in the original package if possible.
  • Detach the bottom of the invoice that came with your order and indicate the item(s) you are returning and the reason for your return.
  • Keep the top of the invoice for your records.
  • Be sure to include the completed bottom of the invoice with your return.
  • Choose a mail carrier,pay for postage and send it here:

American Eagle Outfitters
Attention:Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa,KS 66067.

You must pay the nonrefundable shipping costs for your return. Unfortunately we don’t accept C.O.D returns. Returns sent from international addresses take up to 5 weeks to process after the package is mailed. The credit to your account should appear within 1-2 billing statements. American Eagle Outfitters, AEO Factory and Aerie stores in the USA can’t refund tax and duty costs for online orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise (shipping will not be refunded). If you paid in a currency other than the USA Dollar, an AEO Gift Card will be issued for the refund in USA stores.