Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.Representatives are available 7 days a week from 8am - 9pm EST
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535.Phone number will be answered in English
For customers in United Kingdom:
Call us at 0845 3088 777Representatives are available from 12pm -12am GMT
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
U.S. Return Policy
We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to help fix the problem. If you are not satisfied you can return your purchase for a refund or exchange, but we may refuse or delay returns if fraud or abuse is suspected.
To return or exchange online purchases at an AE, AEO Factory Store and/or Aerie store, please take the packing slip included with your order and the credit card used for the original purchase. The packing slip will serve as your receipt. If you don't have your packing slip, you'll be credited the current price of the item in the form of an AE Gift Card. If PayPal was used for the original purchase, an AE Gift Card will be issued. If you paid in a currency other than US Dollars, an AE Gift Card will be issued for the refund. Shipping is not refunded. To find the AE, AEO Factory Store and/or Aerie store nearest you, please use our store locator, or call toll-free 1.888.232.4535 and select option No. 2.
2 EASY WAYS TO RETURN:
1) Return To A Store (It's Free!)
Whether you bought your items online, by phone or in any of our stores,you can return or exchange them at any AEO, Aerie or AEO Factory store in the United States.(Find A Store)
2) Ship Your items Back
If you received items by mail, it's easy to send them back! Find your order, print a return label and take it to the post office to ship it.