Activer l’accessibilité
Activer l’accessibilité
La page de navigation est terminée. Tu peux maintenant explorer le contenu de la page comme tu le souhaites.
Passer au contenu principal

Politique de retour, d’échange et de remboursement

100% Happiness Promise Return Policy

Get what you want, and return what you don’t. If you're not completely happy with a purchase, it can be returned for a full refund within 30 days of the purchase date, or returned for merchandise credit within 60 days. Purchased your items online? We’ll give you an additional 7 days to make your return.

In-Store Returns

Whether you bought your items online or in any of our stores, you can return or exchange them at any AE, Aerie, Offline, or AE Factory store. It’s fast and free!

Choose how to get your refund:

  • Exchange your item(s) for any item(s) of equal or lesser value. If you don't have proof of purchase, you can exchange your item(s) for a different size.

  • A full refund to the original form of payment used for the purchase. Proof of purchase is required, such as a receipt, invoice, order history page, or order email.

  • Merchandise credit in the form of an AEO gift card.

Trouver un magasin

Online Returns

Si vous avez reçu des articles par courrier, vous pouvez les retourner facilement! Use our online portal to print a shipping label or get a digital label to scan at Canada Post. Online returns are $9 CAD, or free for Real Rewards Level 3 Members and Credit Cardmembers, as well as for Aerie bras, bralettes, and swimsuits, and third-party footwear.

In-store purchases cannot be returned online and must be returned in store.

Choose how to get your refund:

  • A full refund to the original form of payment used for the purchase, available 5-7 days after we receive your return, depending on your financial institution.

  • Merchandise credit in the form of an AEO gift card, shipped once we receive and refund the item(s).

Commencer un retour

Powered by GlobalLink OneLink SoftwarePowered By OneLink