RETURNS + EXCHANGES

WANT TO CHAT? WE'RE HERE FOR YOU!

If you are not satisfied with your purchase, you may return it, as discussed below.  We want you to be totally satisfied, and we’re happy to help solve any issues you may experience.
 
You may return an item if, you have the invoice, the original price tag is securely attached, and there is not any damage or wear/tear to the item.  Please allow up to 5 weeks from the day the package is mailed for refunds to be processed. Credit to your account should appear within 1-2 billing statements after we receive your returned items, in an appropriate condition.
 
Generally, returns are refunded in the original payment method. We may refuse or delay returns if fraud or abuse is suspected. Additionally, if you are charged more than the posted or advertised price, we will refund you the difference.
 
 
If you received items by mail, it's easy to send them back!
Put the items you're returning in the original package if possible.
 
Log into your AE.com account and select your order to view the Order Details page. You can also access the Order Details page by typing in your order number and email address on our Track Order page.
 
Click on the link to start your return and then follow the instructions on how to mail your items back to us!
 
Return Reasons
Just didn't like it
Item damaged in shipping
Too big
Fabric not what I expected
Delivered later than expected
Too small
Defective
Delivered wrong item
Color not what I expected
 
Please note, when returning an item, delivery shipping will not be refunded. Once we receive your returned item(s), you will be refunded only for the amount you paid for the merchandise and not the cost of the original shipping.  If, upon our receipt of your returned item(s), such item(s) is/are damaged due to your unreasonable handling, we may make a deduction from the reimbursement amount due to the item’s loss in value. 
 
If you are returning an item due to a quality issue or it is a faulty product, we shall refund the cost of basic shipping. In such situations, please see our Terms and Conditions of Sale for additional information and/or contact mexicocare@ae.com.  Unfortunately, we do not accept C.O.D. returns.