As we have reopened American Eagle and Aerie stores, we continue to take a thoughtful approach through carefully coordinated efforts that follow all state and local guidelines, CDC recommendations and the direct advice of medical experts. Things may be a little different from what you are used to in the store, and that’s because we're taking extra care of the health and well-being of our customers and associates.
Learn more here and take a virtual tour of our stores here.
AEO Inc. believes that taking care of our associates and our customers also means taking care of the communities where they live and work. Together, with the AEO Foundation, American Eagle and Aerie have contributed more than $1 million to COVID-19 relief efforts.
We continue to make informed decisions based on facts and science, following the guidance of federal, state, and local health organizations. Since the onset of COVID-19, we quickly implemented health and safety measures across our operations based on the direct advice of medical experts and CDC guidelines. We are using the learnings and best practices from our Distribution Centers and are applying the same protocols in our stores and offices. Learn more here.
In an effort to help keep our associates and customers safe, we require masks or facial coverings at all times when shopping in our AE and Aerie stores. Face masks are available to any customer that may need one.
We continue to make informed decisions based on facts and science, following the guidance of federal, state, and local health organizations. Since the onset of COVID-19, we quickly implemented health and safety measures across our operations based on the direct advice of medical experts and CDC guidelines.
We’ve implemented the following measures that prioritize the well-being of both customers and associates. This includes:
A warm and friendly welcome station offering masks and hand sanitizer to all customers
A reimagined store layout that allows for social distancing
Upgraded cleaning kits and protocols
An innovative line queuing app to support customer capacity
A touchless return process, plus fitting room and cash & wrap enhancements
You can wait as long as you need – there is no time limit to provide a full refund, charge back to a credit card, make an exchange, or issue an AE Gift Card.
For orders purchased at a store, please hold onto your items until your store reopens. This will make the return/refund process quicker and more efficient for YOU. If we send these returns back to the DC it will be processed in 2-4 weeks.
For orders that were purchased online, visit our help section to start a return. We are currently not accepting exchange orders.
We cannot accept exchanges by mail at this time, as we're taking measures to ensure the safety of our distribution center associates. You can place a new order for an updated item, and separately mail the return back to us. Start a Return
No, we are refunding orders that are currently coming back as undeliverable. Please replace your order with your correct address, and we will refund your other order once we receive it at the Distribution Center.