Over the next several weeks, we will slowly begin to reopen American Eagle and Aerie stores through carefully coordinated efforts that follow all state and local guidelines, CDC recommendations and the direct advice of medical experts. Things will be a little different from what you are used to in the store, and that’s because we're taking extra care of the health and well-being of our customers and associates.
Learn more here and take a virtual tour of our stores here.
In response to COVID-19, AEO Inc. believes that taking care of our associates and our customers also means taking care of the communities where they live and work. Together, with the AEO Foundation, American Eagle and Aerie will contribute more than $1 million to COVID-19 relief efforts.
This includes donating more than 1 million masks for public health workers in communities most in need. We are forever grateful for all of those individuals on the frontlines and the tireless support they are providing our communities.
Food insecurity in America is growing at a rapid pace because of COVID-19 and will continue to remain a lasting issue. AE and Aerie have aligned on supporting America's Food Fund (AFF), and its beneficiaries, to help ensure that people have reliable access to food. Learn more about America’s Food Fund here.
AE’s efforts also allowed our entire community a chance to enjoy Come Together— an At Home with AE concert series featuring live-streamed performances from various artist including JoJo, Chelsea Cutler, Lauv and more. Viewers had the opportunity to donate to AFF during the shows, with AE matching donations up to $100,000.
We’ve adjusted our practices to ensure that we’re fulfilling orders in a way that protects the health and safety of our associates. As a result, orders will experience shipping delays and may take 5-10 business days to ship.
We're truly grateful for our distribution center associates. They are keeping us all going, and we want to assure you of the safety measures we’re taking for them, including:
An increase in safety gear available
On-site nurses and temperature scanning
Regular sanitization and deep-cleaning
Increased distance between work stations
Staggered breaks and social distancing
Thank you so much for your patience during this time.
We continue to make informed decisions based on facts and science, following the guidance of federal, state, and local health organizations. Since the onset of COVID-19, we quickly implemented health and safety measures across our operations based on the direct advice of medical experts and CDC guidelines. We are using the learnings and best practices from our Distribution Centers and are applying the same protocols in our stores and offices. Learn more here.
Over the next several weeks, we will slowly begin to reopen American Eagle and Aerie stores. We are working hard to ensure you feel safe, heard and respected and our associates feel prepared, at ease and valued when we open our doors. We are taking a thoughtful and phased approach through carefully coordinated efforts that adhere to all government regulations, the CDC and the direct advice of medical experts. We have innovatively transformed the in-store experience, based on meticulous health and safety measures that allow us to provide a best-in-class experience for our guests and prioritize the well-being of our associates.
To find out if your local AE store is open, click here. We can’t wait to see you!
In an effort to help keep our associates and customers safe, we require masks or facial coverings at all times when shopping in our AE and Aerie stores. Face masks are available to any customer that may need one.
We continue to make informed decisions based on facts and science, following the guidance of federal, state, and local health organizations. Since the onset of COVID-19, we quickly implemented health and safety measures across our operations based on the direct advice of medical experts and CDC guidelines.
We’ve implemented the following measures that prioritize the well-being of both customers and associates. This includes:
A warm and friendly welcome station offering masks and hand sanitizer to all customers
A reimagined store layout that allows for social distancing
Upgraded cleaning kits and protocols
An innovative line queuing app to support customer capacity
A touchless return process, plus fitting room and cash & wrap enhancements
You can wait as long as you need – there is no time limit to provide a full refund, charge back to a credit card, make an exchange, or issue an AE Gift Card.
For orders purchased at a store, please hold onto your items until your store reopens. This will make the return/refund process quicker and more efficient for YOU. If we send these returns back to the DC it will be processed in 2-4 weeks.
For orders that were purchased online, visit our help section to start a return. We are currently not accepting exchange orders.
You can exchange items at any open AE or Aerie store. Find a Store
We cannot accept exchanges by mail at this time, as we're taking measures to ensure the safety of our distribution center associates. You can place a new order for an updated item, and separately mail the return back to us. Start a Return
No, we are refunding orders that are currently coming back as undeliverable. Please replace your order with your correct address, and we will refund your other order once we receive it at the Distribution Center.
We realize your normal routines may be disrupted or on hold, and using your AEO Connect rewards isn’t on the top of your priority list. That’s why we’re extending expiration dates for all active rewards to 5/31/2020.
Any rewards issued the week of March 23 and beyond will now be valid for 60 days instead of the regular 45-day period.
You can review updated expiration dates and redeem rewards online at any time by logging into your AEO Connected account.