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RETURNS + EXCHANGES
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Yes! Your email confirmation or Order History details can serve as your invoice.
If your items were damaged when you received them, you can return them. If you have questions, feel free to call Customer Service at 1 (888) 232-4535.
Yes! Online order returns are accepted at all AE and Aerie locations.
Yes! Online only items are eligible for in-store return.
Yes! You will be refunded the amount you purchased the item for.
Your return/exchange will still be processed if the original tag is missing.
If you buy a swimsuit or bikini bottom & remove the hygienic liner, we will no longer be able to accept the return.
Once your return has been processed, your refund will take 5-7 business days to be completed.
There is no time limit to provide a full refund, charge back to a credit card, make an exchange or issue an AE Gift Card.