U.S. Return Policy

We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to help fix the problem. If you are not satisfied you can return your purchase for a refund or exchange, but we may refuse or delay returns if fraud or abuse is suspected.

To return or exchange online purchases at an AE, AEO Factory Store and/or Aerie store, please take the packing slip included with your order and the credit card used for the original purchase. The packing slip will serve as your receipt. If you don't have your packing slip, you'll be credited the current price of the item in the form of an AE Gift Card. If PayPal was used for the original purchase, an AE Gift Card will be issued. If you paid in a currency other than US Dollars, an AE Gift Card will be issued for the refund. Shipping is not refunded. To find the AE, AEO Factory Store and/or Aerie store nearest you, please use our store locator, or call toll-free 1.888.232.4535 and select option No. 2.


1) Return To A Store (It's Free!)

Whether you bought your items online, by phone or in any of our stores,you can return or exchange them at any AEO, Aerie or AEO Factory store in the United States.
(Find A Store)

2) Ship Your items Back

If you received items by mail, it's easy to send them back!

  • Put the items you’re returning in the original package if possible
  • Indicate the item(s) you are returning and the reason for your return on your invoice
  • Choose a mail carrier, pay for postage, and send it to the address below

American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067

Looking to exchange? You can print an exchange form and address label from our Track Order page. Click the Get A Return Label link located at the bottom of the order page to get started!