Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.
Representatives are available 7 days a week from 8am - 9pm
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535
Phone number will be answered in English
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
AE & Aerie Visa® Card
To apply for the AE or Aerie Visa Card, complete an on-line application. You can also fill out an application in person at any U.S. AE or Aerie store. To find the AE or Aerie store nearest you, check our store locator.
Already an AE or Aerie Credit Card Holder?Click here to access your account.
If you are approved online for the AEO Visa Card, you will receive an instant screen message telling you your temporary account number. Your permanent account number will be sent to you along with your credit card in about 7-10 days. You will also receive a discount code that you can use to take 15% off your first purchase at ae.com, aeofactorystore.com, aerie.com or any AE, AEO Factory Store or Aerie store, subject to credit approval. All cardholders are automatically enrolled in the AEREWARDS Program.
As an AEO Visa® Cardholder, you can also take advantage of the benefits of the AEO Credit Card Holder:
- 15% off your first AEO Credit Card purchase1
- Earn a $10 Extra Savings Coupon for every $250 you spend at AE, AEO Factory Store, Aerie, ae.com, aeofactorystore.com and aerie.com2
- Earn 20% off Birthday Coupon - E-mail address required3
- Cardholder savings events 4 times a year
- Earn a $10 Extra Savings Coupon for every $1000 in purchases everywhere Visa Cards are accepted.2
For questions regarding an existing AEO Visa Card account, you can access your account information and review answers to frequently asked questions. View the following account information online:
- Your credit limit
- Your available credit
- Amount due
- Billing information
- Payment information
- Current balance
- The last three months of purchase history
You may also call our credit department to speak with a representative at 1.866.913.6765 24 hours a day, 7 days a week.
The AEO Visa® Credit Cards are issued by Synchrony Bank pursuant to a license from Visa U.S.A. Inc.
- 1The 15% first purchase offer is valid for one time use on the day you open your account
- 2See the Extra Savings Program Terms for details. Extra Savings cannot be used as a form of payment toward any AEO, Inc Credit Card account.
- 3To receive the 20% birthday offer, you must give us your email address when you apply for an AEO® Credit Card or AEO® Visa® Card. We will email you a 20% off coupon the month of your birthday. You must use your AEO® Credit Card or AEO® Visa® Card to take advantage of any discount savings. Only one discount of any type may be used at a time. Discounts are not redeemable for cash, nor are they valid toward any previously purchased merchandise or the purchase of gift cards. Not valid in Canada.