Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.
Representatives are available 7 days a week from 8am - 9pm
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535
Phone number will be answered in English
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
To check the balance of your AE or Aerie E-Gift Card call 1.877.274.3004, 24 hours a day, 7 days a week.
How to Purchase
You may purchase an E-Gift Card online or by calling 1.888.232.4535. E-Gift Cards are available in U.S. dollars in denominations from $25 to $500 dollars.
- You can buy multiple E-Gift Cards plus merchandise in the same order.
- You will be prompted to enter the recipients email address and then re-verify the email address.
- After you complete the checkout process, we will deliver your E-Gift Card to your recipient's email address.
- For same day delivery of E-Gift Cards, orders must be placed by 4:00pm EST, pending credit card authorization.
How to Redeem Your E-Gift Card:
E-Gift Cards may be used to purchase any merchandise online at ae.com, aeofactorystore.com and aerie.com. E-Gift Cards may be redeemed at any AE, AEO Factory Store and/or Aerie store, or by calling 1.888.232.4535. The E-Gift Card cannot be used to purchase AE or Aerie gift cards, applied as payment towards the AE Credit Card, or redeemed for cash, unless otherwise required by law.
- To redeem online at ae.com, aeofactorystore.com and/or aerie.com during checkout enter your E-Gift Card number and pin number on the payment page of the checkout process.
- Up to three gift cards may be redeemed online per order.
- All ae.com orders using E-Gift Cards at checkout will be processed in U.S. funds.
- If your purchase exceeds the balance of the Gift Card, you can pay for the rest of the purchase with your credit card.
- To redeem at any AE, AEO Factory Store and/or Aerie store, print out your E-Gift Card email and give it to the store associate. Any remaining balance will remain with your E-Gift Card number.
Lost or Undelivered Virtual Gift Cards
- We are not responsible for lost or stolen E-Gift Cards.
- For undelivered E-Gift Cards, please contact a customer service representative at 1.888.232.4535.