Contact us 24 hours a day, 7 days a weekIf you have any questions or comments:
Send us an e-mail or call us at 1.888.232.4535
For questions and/or assistance with our aerie product, please call 1.800.807.3783.
Representatives are available 7 days a week from 8am - 9pm
For customers in Mexico:
Call us at 01.800.083.4962
For customers in the Netherlands:
Call us at 0800.022.9111, prompt 888.232.4535
Phone number will be answered in English
American Eagle Outfitters
77 Hot Metal Street
Pittsburgh, PA 15203
Mobile Gift Card
To check the balance of your AE or Aerie Mobile Gift Card call 1.877.274.3004, 24 hours a day, 7 days a week.
HOW TO PURCHASE AT AE.COM OR AERIE.COM
You may purchase a Mobile Gift Card online or by calling 1.888.232.4535. Mobile Gift Cards are available in U.S. dollars in denominations from $25 to $500 dollars.
- You can buy multiple Mobile Gift Cards plus merchandise in the same order.
- You will be prompted to enter the recipient's mobile number and email address and then re-verify the email address.
- After you complete the checkout process, we will deliver your Mobile Gift Card to your recipient's email address and mobile number.
- For same day delivery of Mobile Gift Cards, orders must be placed by 4:00pm EST, pending credit card authorization.
How to Redeem Your Mobile Gift Card:
Mobile Gift Cards may be used to purchase any merchandise online at ae.com, aeofactorystore.com and aerie.com. Mobile Gift Cards may be redeemed at any AE, AEO Factory Store and/or Aerie store, or by calling 1.888.232.4535. The Mobile Gift Card cannot be used to purchase AE or Aerie gift cards, applied as payment towards the AE Credit Card, or redeemed for cash, unless otherwise required by law.
- To redeem online at ae.com, aeofactorystore.com and/or aerie.com during checkout enter your Mobile Gift Card number and pin number on the payment page of the checkout process.
- Up to three gift cards may be redeemed online per order.
- All ae.com, aeofactorystore.com and/or aerie.com orders using Mobile Gift Cards at checkout will be processed in U.S. funds.
- If your purchase exceeds the balance of the Gift Card, you can pay for the rest of the purchase with your credit card.
- To redeem at any AE, AEO Factory Store and/or Aerie store, print out your Mobile Gift Card email and present it or your Mobile text message to the store associate. Any remaining balance will remain with your Mobile Gift Card number.
Lost or Undelivered Mobile Gift Cards
- We are not responsible for lost or stolen Mobile Gift Cards.
- For undelivered Mobile Gift Cards, please contact a customer service representative at 1.888.232.4535.
SMS (Text Messaging) Terms
User can opt-in to receive SMS notifications of their order status hereunder ("SMS Service") via short code VALUE (82583). If User elects to receive SMS notifications, User must opt-in through this Site. Message and data rates may apply.
If User chooses to receive SMS notifications to User's mobile phone, User must review and agree to these additional terms:
- By opting-in, User consents to receiving text messages from Transaction Wireless and Gift Provider, which may include offers from Transaction Wireless, Gift Provider or either's affiliates and partners. User can unsubscribe at any time from the SMS Service by sending STOPALL to 82583. User can receive help at any time from the SMS Service by sending HELP to 82583.
- User represents that User is the owner or authorized user of the wireless device User uses to subscribe for the SMS Service and that User is authorized to approve the applicable charges.
- Neither Transaction Wireless nor Gift Provider will be liable for any delays or failures in User's receipt of any SMS messages as delivery is subject to effective transmission from User's network operator and processing by User's mobile device. SMS Service is provided on an AS IS, AS AVAILABLE basis.
- Data obtained from User in connection with this SMS Service may include User's cell phone number; User's carrier's name; the date, time and content of User's messages and other information that User may provide. Transaction Wireless and Gift Provider may use this information to contact User and to provide responses to User requests directed to Transaction Wireless or Gift Provider, and to otherwise operate, develop and improve the SMS Service and Service. User's wireless carrier and other related service providers may also collect data about User's SMS usage, and their practices are governed by their own policies.
- User shall not damage, impair, interfere with or disrupt the SMS Service or its functionality.
- The SMS Service is available only in the United States on the following carriers: AT&T, Alltel Mobile Communications, Inc., Dobson (Cellular One), Cricket Wireless (Leap), Western Wireless, Cincinnati Bell Wireless (CBW), US Cellular, T-Mobile US, Guam Wireless - Hafatel, Guamcel, Midwest Wireless, NTelos, Nextel, Verizon Wireless, and Sprint.
- Transaction Wireless reserves the right to alter charges and/or these SMS terms and conditions from time to time. We may suspend or terminate the SMS Service to you if we believe you are in breach of any of these SMS terms and conditions. The SMS Service is also subject to termination in the event that User's wireless service terminates or lapses. Transaction Wireless may discontinue the SMS Service at any time.