You will be credited for the cost of the items and applicable taxes.
Shipping is not refunded.
To return or exchange ae.com purchases at an AE store, please take the packing
slip included with your order and the credit card used for the original purchase.
The packing slip will serve as your receipt. If you don't have your packing slip,
you'll be credited the current price of the item and issued an AE Gift Card for
the amount. Shipping is not refunded. To find the AE store nearest you, please
use our store locator,
or call toll-free 1.888.232.4535 and select option No. 3.
Return or exchange an ae.com purchase by mail
We recommend that all returns and exchanges be sent via a traceable carrier such as USPS,
UPS or FedEx. American Eagle Outfitters is not responsible for packages not received if
sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we
cannot accept C.O.D. deliveries.
Return or exchange items at AE stores
To find the AE store nearest you, please visit our store locator,
which lists current stores in the United States and Canada as well as stores coming soon.
You may also call toll-free 1.888.232.4535 and select option No. 2. Please
review our Canadian return policy
below for information on returns to AE stores in Canada.
Exchange or return an AE store purchase by mail
Merchandise bought at any U.S. AE store can be returned or exchanged at any U.S.
AE store. Store-bought items can be returned for merchandise credit only at the
following address via a traceable carrier:
Your tax and duty will be refunded only if you return your purchase by mail to
the following address:
American Eagle Outfitters
c/o Russell A Farrow Limited
2001 Huron Church Road
Windsor, Ontario N9C 2L6
To return AE merchandise by mail, tear off the bottom of the invoice that came with
your order and indicate the item(s) you are returning and the reason for your return.
Keep the top of the invoice for your records. Be sure to include the completed bottom
of the invoice as you pack your return securely in the original package if possible.
Attach the shipping label provided on the invoice or mail the package to:
American Eagle Outfitters
c/o Russell A Farrow Limited
2001 Huron Church Road
Windsor, Ontario N9C 2L6
You will need to pay the nonrefundable shipping costs for your return when you mail
your package. Returns sent from rural Canadian addresses may take up to five weeks
to process after the package is mailed.
By processing your return through Russell A. Farrow, you agree to the following:
"Once return funds are approved I authorize Revenue Canada to forward to Russell A.
Farrow my approved refund of duties and taxes. I understand that refunds of duties
and taxes, from Revenue Canada, may only be made within one year after the date of
ordering."
AE stores in Canada cannot accept returns or exchanges and cannot refund tax and
duty costs of ae.com or phone orders. AE stores in the United States can accept
returns and exchanges, but cannot refund tax and duty costs for ae.com orders
delivered to Canada.
International return policy
You may return AE merchandise by mail. Fill out, detach, and keep the top of the invoice that came with your order. On the back of the form, circle the item(s) you are returning and indicate the reason for your return. Be sure to include the bottom of the invoice as you pack your return securely in the original package if possible. Attach the shipping label provided on the invoice or mail the package to:
American Eagle Outffiters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067
You will need to pay the shipping costs for your return when you mail your package. We do not accept C.O.D. returns. Returns sent from international addresses take up to five weeks to process after the package is mailed. The credit to your account should appear within one to two billing statements.
AE stores in the United States cannot refund tax and duty costs for ae.com orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise.
