Self Cancelling Your Order

Edit Your Shipping Address (Post-Purchase

If you were signed into your account when you placed your order, you have up to one hour to edit your shipping address. Please note that ShopRunner, Overnight, and Second Day shipping orders cannot be edited. 

To see if your order is eligible, view Order Details.

After editing your shipping address, you will receive a confirmation email. 


Cancel Your Full or Partial Order

Problem with your order? Changed your mind? No problem! Once you place an order, you have up to one hour to cancel your items. Please note that ShopRunner, overnight, and Second Day shipping orders cannot be canceled.

To see if your order is eligible for cancellation, view Order Details.

If you need to cancel an order placed using Real Rewards, please call Customer Support at 1 (888) 232-4535 or use Live Chat to speak to a Customer Service representative.

After canceling your items, you may still see a pending charge. This charge should disappear within 5-7 business days. Contact your financial institution for any clarification on pending charges.