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Email Us
Need help fast? For help with your order or technical issues, chat or call us now. You have up to one hour from the time your order was placed to cancel it or make changes.
If you still wish to email us, we typically respond within 24 hours: Please include your name, order number (if applicable), any images or screenshots and a description of your issue.
For general help: CustomerCare@ae.com
Or, get answers to FAQs
For in-store purchases: AEStores@ae.com
Or, for your store’s contact info, use the Store Locator
For Real Rewards Credit Cards: 1-800-843-0875