SHIPPING + HANDLING
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All deliveries are pending credit approval, merchandise availability, delivery and weather conditions. It may be necessary to send your order in two or more shipments to fulfill your order. Shipping charges apply only to the first package shipped. There are no additional shipping charges for additional packages from the same order.
AE.com offers FREE standard shipping on orders of $50 or more to the US. Orders under $50 are charged a $7.00 flat rate for standard shipping. It may be necessary to send your order in two or more shipments. Shipping charges apply only to the first package shipped. There are no additional shipping charges for additional packages on the same order. Restrictions may apply.
SHIPPING + RETURNS RATES
|ORDER VALUE||STANDARD||2ND DAY||OVERNIGHT||RETURNS|
|$50.00 OR MORE||FREE||$15||$20||Varies*|
*Varies by shipping method. Standard carrier rates apply. Returning to a store is always free.
Standard Shipping (3 - 7 business days)
- Your order should arrive within 3 to 7 business days after it ships. If you qualify for a free shipping offer, expect your order within 3 to 7 business days after it ships.
- Standard shipping must be used for all orders containing AE fragrance. At this time, we cannot ship AE fragrance to Alaska, Hawaii, U.S. territories, P.O. boxes or APO/FPO/DPO addresses. Standard delivery must also be used for orders shipped to U.S. territories, Alaska, Hawaii or APO/FPO/DPO and P.O. Box addresses.
- Some items may be shipped from an AE, aerie or Factory store in the United States. Items shipping from a store can only be delivered to street addresses in the continental United States.
2nd Day Shipping (2 business days)
- 2nd Day delivery orders can only be shipped to street addresses in the continental United States.
- Orders placed by 1 PM EST Monday through Wednesday will ship that day and arrive two business days later.
- Orders placed by 1 PM EST Thursday will ship that day and will arrive Monday.
- Orders placed by 1 PM EST Friday will ship that day and will arrive Tuesday.
- Order placed after 1 PM EST Friday through the weekend will arrive Wednesday.
Overnight Shipping (1 business day)
- Overnight delivery orders can only be shipped to street addresses in the continental United States.
- Orders placed by 1 PM EST Monday through Thursday will ship that day to arrive the next business day.
- Orders placed between 1 PM EST Thursday and 1 PM EST Friday will arrive Monday.
- Orders placed after 1 PM EST Friday through the weekend will arrive Tuesday.
ShopRunner (2 business days)
- American Eagle Outfitters provides FREE 2 Day Shipping by ShopRunner to ShopRunner members with online purchases of $25 or more. ShopRunner shipping will follow the 2nd Day Shipping policy (see above).
- ShopRunner is an independent company and is not part of the AEO Family of Companies. You can manage your ShopRunner account on http://www.shoprunner.com in accordance with ShopRunner policies. See our ShopRunner page for more information on the ShopRunner program. For ShopRunner customer service, please call 1.888.721.7467 or email email@example.com.
Orders will be processed and shipped pending credit card authorization. When you place an order, we will pre-authorize your credit card to ensure the funds are available. If you are using MasterCard or Visa, the pre-authorization may appear as if you have been charged. With some institutions' cards, the funds become unavailable, but the account is not debited until the order ships. If the order is canceled for any reason, the time it takes for the hold to release depends on the issuer of the card.
AE.com offers FREE standard shipping on orders of $50 USD or more to Canada. Orders under $50 USD are charged a $7.00 USD flat rate for standard shipping. At this time, standard shipping by CanadaPost is the only delivery option available to Canadian customers. It may be necessary to send your order in two or more shipments. Shipping charges apply only to the first package shipped. There are no additional shipping charges for additional packages on the same order. Restrictions may apply.
|$0.00 - 49.99 USD||$7.00 USD|
|$50.00 USD or more||FREE|
- Canadian addresses in urban areas will receive orders 4 to 10 business days after an order ships. Delivery to rural addresses may take 20 to 22 business days.
- We are unable to ship more than 20 items per order to Canadian addresses. AE fragrance purchases and gift-wrapped purchases cannot be shipped to Canadian addresses.
By ordering goods from American Eagle Outfitters, I hereby authorize Livingston International (a Canadian customs broker chosen by American Eagle Outfitters) to act as my agent, to: (1) transact business with Canada Border Services Agency (CBSA), (2) clear my merchandise; and (3) account for applicable duties and taxes.
- Based on the country you are shipping to, you may have the option to ship standard, express, or both.
- We are unable to ship more than 20 items per order to international addresses. Orders shipping to Mexico must be under $300 USD in merchandise.
- Orders shipped to international addresses are not eligible for gift with purchase promotions.
- Fragrance purchases and gift-wrapped purchases cannot be shipped to international addresses.
- Free shipping is available for orders shipping DHL eCommerce to the United Kingdom and Europe on orders $50 USD or more.
- Free shipping for all other international countries is available for orders $100 USD or more shipping DHL eCommerce. This offer excludes orders shipping to Brazil, New Zealand, Romania, and United Arab Emirates.
|Australia||France||Panama (Republic of)|
|Austria||Germany||Papua New Guinea|
|Bosnia & Herzegovina||Hungary||Saint Kitts & Nevis|
|British Virgin Islands||India||Slovenia|
|Cayman Islands||Isle of Man||Spain|
|Croatia||Jersey||Trinidad & Tobago|
|Denmark||Martinique||United Arab Emirates|