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Shipping + Fulfillment

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COVID-19 UPDATE
 
We are experiencing shipping delays as we’re taking extra care in our distribution centers. Overnight, 2nd Day, and ShopRunner are not currently available. Please use Standard Shipping when placing orders, and we will get your item(s) to you as soon as possible. As always, thank you for your patience. We’re all in this together.

 

All deliveries are pending credit approval, merchandise availability, delivery and weather conditions. It may be necessary to send your order in two or more shipments to fulfill your order. Shipping charges apply only to the first package shipped. There are no additional shipping charges for additional packages from the same order.

AE.com offers FREE standard shipping on orders of $50 or more to the US. Orders under $50 are charged a $7.00 flat rate for standard shipping. It may be necessary to send your order in two or more shipments. Shipping charges apply only to the first package shipped. There are no additional shipping charges for additional packages on the same order. Restrictions may apply.

 

SHIPPING + RETURNS RATES

ORDERSTANDARDRETURNS
$0-$49.99$7Varies
$50.00 OR MOREFREEVaries
GIFT CARDSFREEN/A
BRASFREE*FREE*
SWIMFREE*FREE*^
APARTMENT$7FREE*
TAILGATEVaries**FREE*

*Excludes clearance products.

**Automatic free shipping valid for orders of $50 USD or more. Standard carrier rates apply to all other orders.

 

Shipping costs determined by size and weight of package.

^If you buy a swimsuit or bikini bottom & remove the hygienic liner, we will no longer be able to accept the return.

 

SHIPPING OPTIONS

Standard Shipping (3 - 7 business days)

  • Your order should arrive within 3 to 7 business days after your order is placed. If you qualify for a free shipping offer, expect your order within 3 to 5 business days after it ships.
  • Standard shipping must be used for all orders containing AE fragrance. At this time, we cannot ship AE fragrance to Alaska, Hawaii, U.S. territories, P.O. boxes or APO/FPO/DPO addresses. Standard delivery must also be used for orders shipped to U.S. territories, Alaska, Hawaii or APO/FPO/DPO and P.O. Box addresses.
  • Some items may be shipped from an AE, aerie or Factory store in the United States. Items shipping from a store can only be delivered to street addresses in the continental United States.
 

Orders will be processed and shipped pending credit card authorization. When you place an order, we will pre-authorize your credit card to ensure the funds are available. If you are using MasterCard or Visa, the pre-authorization may appear as if you have been charged. With some institutions' cards, the funds become unavailable, but the account is not debited until the order ships. If the order is canceled for any reason, the time it takes for the hold to release depends on the issuer of the card.