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Cancelling Your Order


Problem with your order? Changed your mind? No problem! Once you place an order, you have up to one hour to cancel. Please note that this will cancel your entire order, and that ShopRunner, overnight, and 2-day shipping orders cannot be canceled.
To see if your order is eligible for cancellation, view Order Details.
If you’d like to remove individual items from your order, or cancel an order placed using AEO Connected rewards, please call Customer Support at 1 (888) 232-4535 or use Live Chat to speak to a Customer Service representative.
After canceling your order, you may still see a pending charge. This charge should disappear within 5-7 business days. Contact your financial institution for any clarification on pending charges.