What is Afterpay?
Afterpay is a service that allows you to shop now and pay later in four installments made every two weeks without any interest.
How do I use Afterpay?
Simply shop online and add items to your shopping bag, then check out as normal. At checkout, choose Afterpay as your payment method. If you’re a first-time customer, you’ll need to register with Afterpay and provide payment details. If you’re a returning customer, you’ll just log in as usual to make your purchase. It’s that easy!
Please note, all items in your shopping bag must be eligible for payment with Afterpay and the total amount due must be between $35 and $1,000.
Where can I use Afterpay?
Afterpay can be applied only to purchases made on the AE.com website. Afterpay cannot be used as a form of payment for purchases made in any of our store locations.
Can I use Afterpay if I’m an international customer?
Afterpay is offered only to our customers who have a U.S. billing address, U.S. shipping address, a U.S. Visa or Mastercard (credit or debit card), and a U.S. mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
When using Afterpay, you must make your first payment at the time of purchase. The remaining three payments are then deducted from your chosen payment method every two weeks in equal installments. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log into your Afterpay account
anytime to view your payment schedule or make a payment before the next due date.
Where can I find common questions about payments?
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered in accordance with AE’s shipping policy, and will be sent directly after your purchase, like any orders placed on AE.com. Visit our Shipping + Fulfillment
page for more information.
Is there a limit to how much I can spend on a single transaction?
Yes, your total amount due must be between $35 and $1,000 to use Afterpay on AE.com.
What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards or MOOD products. If you are purchasing gift cards or MOOD products along with Afterpay-eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Afterpay?
If you're not completely happy with a purchase, just return it for a full refund. You can return your Afterpay purchase in-store or by mail in accordance with our return policy
. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
Please note: Stores are unable to process refunds directly to Afterpay. When you make a return, your refund will be applied to the payment method you provided, so you will still be responsible for any remaining balance you have with Afterpay, since they made the initial full payment on your purchase. For further questions or concerns, please contact Afterpay assistance.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at firstname.lastname@example.org
Where can I find out more about Afterpay?
If you have questions about your Afterpay account, please contact Afterpay directly using the contact form