Return, Refund and Exchange Policy
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Return + Exchange Policy
If you're not completely happy with a purchase, just return it for a full refund. Returns with proof of purchase (receipt, invoice, order confirmation page, order details page, order emails) will be refunded in the manner in which the original purchase was made. If you don't have proof of purchase, we'll let you exchange or give you store credit for the current price.
In-store returns + exchanges
Bring your items to any AE, Aerie, or Tailgate store in the U.S. for easy, free returns and exchanges.
Bring proof of purchase (receipt, invoice, order confirmation page, order details page, order emails) and the credit card used to make the original purchase.
If you don't have proof of purchase, you'll be credited the current price of the item in the form of an AE gift card.
If the items were shipped to you, please note that shipping is not refundable.
To find the closest store, use our store locator.
Returns + exchanges by mail
- Through our online portal, you can indicate which items you’d like to return and print your shipping label to send your items back.
- If your order qualified for free returns, you can use this label to mail your items back at no additional cost.
- If your order did not qualify for free returns, you can still get a label to mail your items back. A $5 fee will be deducted from your refund to cover shipping costs.